FAQS

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General

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  • What are your minimum order requirements?

    Our minimum order is a quantity of 10 neck and below garments (tees, hoodies, shorts etc.) ordered through Capital Prints.  Headwear (all caps and beanies) is a minimum of 12 due to higher freight costs on low numbers ! 


    You may provide your own garments which is outlined in the "Can I bring supply my own gear for decorating?" FAQ

  • What is your turnaround time?

    Our standard turnaround time is  7-9 business days from your final approval or from when the prepayment requirements are met, whichever occurs last.  This can vary though, especially during busy times!

  • Do you have a showroom?

    Who has time to shop?!


    We pride ourselves on our effcient communication, correspondance and friendly chats, via email and phone! Our suppliers provide all sizing charts via their website too!

  • Can I get a sample?

    We can provide samples as we understand some orders could be extra large or extra important. 


    Please note that samples can be costly as ordering and decorating small quantities isn't cost efficient for production or our suppliers.

  • Can I bring supply my own gear for decorating?

    Yes you can! But we have some requirements as follows: 


    We require a strict minimum of 10 garments receiving exactly the same logo specifications (type, size, colour, location)


    All garments must be brand new/unworn and not washed.


    Unbag each item to avoid additional fees. This will ensure it moves through production faster too!

  • Can I see artwork before proceeding?

    Our process includes an approved mockup (by you) before proceeding to production. 


    If you require a digital mockup before this stage, you can pay for our artwork team to set  one up for you prior to proceeding. 

  • How does your pricing work?

    We understand that every order is unique and never the same!


    Our pricing is worked out  in your quote using our very sophisticated quoting system which takes into a number factors when calcuating a final price:


    Quantity. To put in simply, the more you order, the cheaper it becomes! Our pricing quantity wise is worked out in price breaks, eg a quantity of 5-9 is the most expensive. A quantity of 10-19 is cheaper and so on. 


    Decoration. Next factor to applied is what type of decoration is being applied (print or embroidery),  the number of decoration locations and then the size. For print, it is calculated on a size basis for each location and for embroidery it is on the stitch count. 


    Setup & Shipping. The last facor to be calculated is the setup and shipping if it is required. Setup can range between $20-$100 depending on a few factors like whether you are a new customer, vector files being supplied,  if artwork needs to be vectorised and/or if logos need to be digitised for embroidery. 


    As stated at the begginning each order is different, but all is taken into consideration and outlined very clearly in your quote for you, so no hidden fees are charged or misunderstood!


  • Do you have a pricelist?

    We don't supply a price list as we know that every order is different in it's own way. 


    If you have all your info together and are ready to receive a quote, our processing team can get an accurate price back to you within 24 hours!

  • Can I get an account with you?

    Accounts aren't something we do but are more than happy to dicuss the potential of a specialised ordering system if constant large future orders are needed to make it easy for everyone. 

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